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ACCOUNT CONTROL

We're here to help you delete your account

Start your request securely. This page explains what to know before your account is closed and what happens afterward.

Last updated: August 20, 2026About 4 minutes

In short

Your request starts with you and ends with verification.

Send the request from your registered email address. After verifying your identity and account status, we close your account and delete data we are not legally required to retain.

START YOUR REQUEST

Send your account deletion request by email

The button below opens a new email with the required subject and message already added.

Send account deletion request

Send the request from the email address registered to your Pintra account.

Do not include your password, one-time code, recovery phrase or a full copy of your identity document in the first email.

01

Before you send the request

Complete these steps first to avoid delays and keep any records you may need:

  • Bring your balance to zero and transfer any available assets.
  • Wait for pending transfers, disputes, refunds or reviews to finish.
  • Download any statements, receipts and transaction records you want to keep.
02

How does your request proceed?

The process you start by email follows four steps:

  1. 01

    Use the button on this page to send the request from your registered email address.

  2. 02

    Our support team confirms receipt and requests additional verification if needed.

  3. 03

    We review balances, pending activity and any legal restrictions.

  4. 04

    We send written confirmation when the account closure and deletion process is complete.

03

What is deleted?

When account closure is complete, data that does not need to be retained by law is removed from our active systems or irreversibly anonymized.

  • Profile information and app preferences
  • Marketing and notification preferences
  • Device tokens and active sessions
  • Linked accounts and service access
04

What data may be retained?

Financial services, anti-money laundering, fraud prevention, tax and dispute laws may require us to retain certain records after your account is closed.

  • Transaction and reconciliation records
  • Identity and customer verification records
  • Fraud, security and legal request records

These records are kept with restricted access only for the necessary purpose and applicable legal period. They are deleted or anonymized when that period ends.

05

Timing and outcome

Each request is reviewed according to the account status and required checks. If a legal restriction or unfinished transaction prevents closure, we explain it and the action required from you by email.

  1. 01

    Notice confirming receipt of your request

  2. 02

    Identity and account status review

  3. 03

    Written confirmation when closure and deletion are complete

06

Need help?

For an account deletion request, email support@pintra.co. Our support team will track your request and the required verification steps.

support@pintra.co

Data protection questions

For questions about which personal data is retained or deleted, contact privacy@pintra.co.

privacy@pintra.co