Delete your account

Last updated: 20 August 2026

Send the request from your registered email address. After verifying your identity and account status, we close your account and delete data we are not legally required to retain.

Send your request by email

The button below opens a new email with the required subject and message already filled in. Send it from the address registered to your Pintra account.

Send account deletion request

Do not include your password, one-time code, recovery phrase or a full copy of your identity document in the first email.

01Before you send the request

Complete these steps first to avoid delays and keep any records you may need:

  • Bring your balance to zero and transfer any available assets.
  • Wait for pending transfers, disputes, refunds or reviews to finish.
  • Download any statements, receipts and transaction records you want to keep.

02How does your request proceed?

The process you start by email follows four steps:

  • Use the button on this page to send the request from your registered email address.
  • Our support team confirms receipt and requests additional verification if needed.
  • We review balances, pending activity and any legal restrictions.
  • We send written confirmation when the account closure and deletion process is complete.

03What is deleted?

When account closure is complete, data that does not need to be retained by law is removed from our active systems or irreversibly anonymized.

  • Profile information and app preferences
  • Marketing and notification preferences
  • Device tokens and active sessions
  • Linked accounts and service access

04What data may be retained?

Financial services, anti-money laundering, fraud prevention, tax and dispute laws may require us to retain certain records after your account is closed.

  • Transaction and reconciliation records
  • Identity and customer verification records
  • Fraud, security and legal request records

These records are kept with restricted access only for the necessary purpose and applicable legal period. They are deleted or anonymized when that period ends.

05Timing and outcome

Each request is reviewed according to the account status and required checks. If a legal restriction or unfinished transaction prevents closure, we explain it and the action required from you by email.